Confirm you are on the latest Chrome or Edge release and that “IE mode” is off for the government domain. Close every tab for the service, then clear site data for the eService and u.ae / UAE Pass hostnames only, not all browsing data.

Open a new private window, start login from the official portal (bookmark or type URL), and complete MFA in one go without switching apps. If a VPN or Zscaler is on, try a split tunnel or a known-clean network.

After success, re-enable extensions one by one; ad blockers and script blockers are frequent causes. If the loop persists, capture the first failing redirect URL and timestamp for the IT network team.